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Privacy Policy
Effective Date: 01 August, 2026
At Oceanic Consultants, we are committed to protecting the privacy and personal information of our clients, prospective students, applicants, staff members, counsellors, registered agents, and other users of our services.
This Privacy Policy explains how Oceanic Consultants collects, uses, stores, shares, and protects information when you visit our website, submit an enquiry, use our counselling or application services, communicate with us, or use the Oceanic Consultants internal CRM application (“the App”).
By using our website, services, or the App, you acknowledge the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- Visitors to Oceanic Consultants websites and online enquiry forms
- Prospective students, applicants, clients, and their authorised representatives
- Individuals communicating with us through email, phone, WhatsApp, forms, or other channels
- Staff members, counsellors, administrators, and registered agents using the Oceanic Consultants App or CRM
Personal information entered into our systems as part of counselling, follow-ups, appointments, applications, and related services
The Oceanic Consultants App is an internal workplace and CRM tool. User accounts for the App are created or authorised by Oceanic Consultants administrators for approved staff members, counsellors, and registered agents.
2. Information We Collect
Depending on how you interact with Oceanic Consultants, we may collect the following information.
Client, Student and Applicant Information
Information provided directly by you, your representative, or our authorised staff may include:
- Full name
- Email address
- Phone number
- Country or destination of interest
- Study preferences
- Preferred universities, colleges, or courses
- Academic history
- Employment or work history
- Immigration or visa-related information
- Appointment and counselling details
- Documents submitted through forms, email, messaging platforms, or directly to our team
- Other information necessary to assess eligibility or provide education, visa, immigration, or counselling-related services
App User and Staff Account Information
For authorised users of the Oceanic Consultants App, we may collect:
- Name
- Email address
- Phone number
- Profile photograph, where voluntarily provided
- User role, branch, or account permissions
- Authentication and account-related information
App and CRM Activity
The App may record information relating to work carried out within the CRM, including:
- Leads assigned to or handled by a user
- Follow-ups
- Appointments
- Notes and messages
- Lead status and activity
- Applicant or student records entered or updated by authorised users
- Other CRM-related actions required for business operations
The App does not collect device contacts, precise device location, SMS logs, or call logs unless this Privacy Policy is updated and the appropriate consent and permissions are obtained.
The App does not display third-party advertising.
3. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries
- Providing counselling and consultation services
- Assessing eligibility for overseas education, study visa, immigration, or related programs
- Recommending suitable universities, colleges, courses, or destinations
- Processing or assisting with applications to educational institutions
- Assisting with visa or immigration-related processes where applicable
- Managing leads, appointments, follow-ups, and client communications
- Maintaining applicant and client records
- Authenticating authorised staff, counsellors, and agents using the App
- Sending relevant operational or service notifications
- Providing customer and technical support
- Improving our website, App, CRM, services, and customer experience
- Conducting internal reporting and business administration
- Sending newsletters, updates, event information, offers, or promotional communications where permitted or where consent has been provided
If you submit an enquiry to Oceanic Consultants, our team may contact you through phone, email, WhatsApp, or other contact details provided by you to respond to your enquiry and provide relevant information about our services.
We do not sell personal information and do not use personal data collected through the App for third-party advertising.
4. Sharing of Information
We do not sell or rent personal information.
Where necessary for providing our services or operating our systems, personal information may be shared with appropriate parties, including:
- Partner universities, colleges, and educational institutions
- Relevant government departments, visa authorities, embassies, immigration authorities, or other regulatory bodies
- Authorised representatives or service partners involved in an application
- Technology and infrastructure providers supporting our website, CRM, communications, analytics, hosting, or other business systems
- Professional advisers or authorities where required by applicable law
Information is shared only where reasonably necessary for legitimate business purposes, the delivery of requested services, with appropriate authorisation or consent where required, or where disclosure is required by law.
App Infrastructure and Service Providers
To operate the Oceanic Consultants App and CRM, we use service providers including:
- Oceanic Consultants’ hosted server infrastructure, which is used to store and process CRM and applicant information
- Google Firebase, which may be used to deliver push notifications and support certain App functionality
These providers process information only as necessary to provide the relevant technical services.
5. Cookies and Tracking Technologies
Our websites may use cookies and similar technologies to:
- Improve website functionality
- Remember preferences
- Understand website usage
- Measure website and marketing performance
- Analyse visitor behaviour
- Improve our services and user experience
We may use analytics and advertising-related technologies where permitted by applicable law.
Users can manage or disable cookies through their browser settings. Disabling certain cookies may affect some website functionality.
The internal Oceanic Consultants App does not use collected personal information for third-party advertising.
6. Data Security
Oceanic Consultants uses reasonable administrative, organisational, technical, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.
Measures may include:
- Encrypted HTTPS connections for transmitting information
- User authentication
- Role-based access controls
- Branch-based or responsibility-based access restrictions
- Restricted access to CRM and applicant information
- Appropriate technical and administrative security practices
However, no electronic transmission, online platform, or data storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business requirements, and to meet applicable legal, regulatory, contractual, or record-keeping obligations.
For authorised App users, account information may generally be retained while the individual remains an active employee, counsellor, authorised representative, or registered agent.
Following the termination or deactivation of an App account, relevant account information may be deleted, anonymised, or securely retained for a reasonable period where required for business, security, audit, or legal purposes.
Applicant, student, enquiry, and client information may be retained as part of Oceanic Consultants’ ordinary business records for as long as reasonably necessary to provide services, maintain application history, comply with regulatory or contractual requirements, resolve disputes, or support legitimate business operations.
When information is no longer reasonably required, it may be securely deleted or anonymised.
8. Your Rights
Subject to applicable laws and any legal or regulatory obligations that require us to retain certain records, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Withdraw consent where processing is based on consent
- Opt out of promotional or marketing communications
- Request information about how your personal information is being used
Requests may be submitted using the contact details provided below.
App Users
Authorised users of the Oceanic Consultants App may access or update certain account information through:
Profile β Edit Profile
Where available, an App user may request deletion of their account through:
Profile β Help & Support β Request Account Deletion
Alternatively, account deletion requests may be submitted to Oceanic Consultants using the contact information below.
We will process valid deletion requests within a reasonable period, subject to information that we are legally, contractually, or operationally required to retain.
9. Marketing Communications
Where permitted, Oceanic Consultants may send information about:
- Education opportunities
- University or college updates
- Scholarships
- Events and education fairs
- Visa or immigration-related updates
- Counselling services
- Promotional offers or other relevant services
You may opt out of promotional communications at any time by using an unsubscribe option where available or by contacting us.
Service-related, application-related, security-related, or administrative communications may still be sent where necessary.
10. Third-Party Links and Services
Our website, App, emails, or communications may contain links to external websites, educational institutions, government services, or third-party platforms.
Oceanic Consultants is not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage users to review the privacy policies of third-party services before providing personal information to them.
11. Children
The Oceanic Consultants App is a workplace tool intended for authorised adult staff members, counsellors, administrators, and registered agents and is not directed toward children.
Our education and counselling services may, in certain circumstances, involve students who are under the age of 18. Where required, information relating to minors should be provided or processed with the involvement or consent of a parent, guardian, or authorised representative in accordance with applicable requirements.
12. International and Third-Party Processing
As Oceanic Consultants assists with international education and related services, information may need to be provided to universities, educational institutions, government authorities, service providers, or authorised organisations located outside India.
Where this is necessary, we take reasonable steps to ensure that information is shared only for legitimate purposes connected with the services requested by the client or applicant.
13. Changes to This Privacy Policy
Oceanic Consultants may update this Privacy Policy from time to time to reflect changes in our services, website, App, technology, operational practices, or applicable requirements.
Any updated version will be published with a revised Effective Date.
We encourage users to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, requests regarding your personal information, or wish to request access, correction, or deletion of your information, please contact:
Oceanic Consultants
SCO 124-125-126, Sector 9C
Chandigarh β 160009, India
Email: enquiries@oceanicconsultants.com
Phone: +91 172 489 9000
WhatsApp: +91 90569 87356
Website / App:Β oceanicconsultants.com | apply.oceanicconsultants.com
- India Address:
-
SCO 124-125-126, First Floor, Sector-9C, Chandigarh 160 009 -
Australia Address:
-
12 Harrowgate Court, BROOKFIELD VIC 3338 - inquiries@oceanicconsultants.com
- +91 172 489 9000
- +91 9386993869
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